EXCHANGE – RETURN PRODUCTS POLICY
Office & Factory ensures products sold at Onf.vn are completely new. However, to help customers feel secure in their shopping, Office & Factor informs customers of the EXCHANGE – RETURN PRODUCTS POLICY in the following details:
Office & Factory allows checking the goods at the time of receipt with the delivery staff. Therefore, Office & Factory does not support exchange and return in case you have checked the package and signed the confirmation successfully.
Conditions of exchange – return products
Product technical error due to manufacturer.
If the product is still in the warranty period, it will be warranted under the manufacturer’s regulations.
The exchanged product must be new, intact, not torn or cracked, show no signs of being washed and used.
Products must have full stamps, labels, warranty cards, and purchase invoices.
The product is still in the period of allowing a return.
Not applicable to products in promotions or discounts.
You can only return the product provided we do not have a replacement product of the same type (color, design, size).
Period of exchange – return products
Office & Factory accept exchange – return the product within 3 days from the date of successful delivery confirmation.
Period for exchange – returns products to customers
Immediately after receiving your exchanged – returned product, we will conduct a product evaluation, notify the result, and plan to resolve the exchange – return to the customer within 2 to 7 days.
Form of exchange – return products
Products can only be exchanged – returned once.
To change – return goods, please send your request via email onfhelp@imarketkorea.comor contact HOTLINE 1800 8014.
After receiving the confirmation mail from O&F, you pack the product with all accessories, invoice, warranty card, … to the address as instructed by the operator.
Refund form
In case of product exchange:
Office & Factory will bear a 100% shipping fee for the customer if the product meets the conditions stated in Section 1 (condition of exchange – return of the product).
In case of product return:
A 100% refund will be issued if Office & Factory does not have a replacement product and the product must meet the conditions specified in Section 1.
Office & Factory will bear all shipping costs during product return.
In case of customers have paid online, the refund will be made within 7 to 15 days from the date Office & Factory receives the returned product.
Note:
Customers should take photos of the product or record video before exchanging – returning the goods, keeping the product will help customers as evidence if problems are arising in the return process.
If you have any questions that need support, please email onfhelp@imarketkorea.com or contact HOTLINE 1800 8014 (8: 00-17: 30, from Monday to Friday).